Taktile Secures $54M to Enable AI Adoption for Decision Making in Financial Services
QUICK TAKE
- Taktile raised $54 million in a Series B round, bringing total funding to $79 million. Index initially backed the company in 2021.
- Taktile equips risk experts with AI-powered decision automation, ensuring precision in financial services where errors can lead to fraud losses, compliance fines, or missed business opportunities.
- In 2024, Taktile quadrupled its customer base and grew ARR by over 3.5x, serving fintech leaders like Mercury, Kueski, and Zilch, as well as global financial institutions such as Allianz and Rakuten Bank.
INDEX PERSPECTIVE
Taktile and the Evolution of AI-Powered Decisioning
By Carlos Gonzalez-Cadenas, Partner
AI’s rapid adoption in business has largely been concentrated in low-risk areas like content generation and customer support. However, its true potential lies in tackling high-stakes, business-critical decisions. Taktile exemplifies this shift — underway in many enterprises around the world — bringing AI to the forefront of risk decisioning in financial services, where accuracy is paramount, and errors carry significant consequences.
Founded by Maik Taro Wehmeyer and Maximilian Eber—who met doing their PhDs at Harvard—Taktile is redefining how businesses approach automated decision-making. Taktile allows business teams to build complex AI-powered workflows—ensuring that every decision is right, every single time. In financial services, this precision is crucial. Errors in credit underwriting, account opening, or transaction monitoring can result in costly loan defaults, fraud losses, customer rejection, or regulatory fines.
Since our initial investment in 2021, we have seen Taktile shape a new category: decisioning. The company’s platform is already delivering hundreds of millions of risk decisions each month, allowing financial institutions optimize risk strategies, and maintain compliance without sacrificing speed or flexibility.
We believe AI will increasingly move beyond auxiliary functions and become the foundation for mission-critical operations. Taktile is leading this transformation, proving that AI isn’t just about automation—it’s about making better decisions, at scale, with confidence. We are excited to continue supporting Maik, Max, and the Taktile team as they push the boundaries of what’s possible.
THE DETAILS
Taktile – a category-defining decision automation platform – has raised $54 million in a Series B funding round, to continue empowering teams at fintech companies and financial institutions to optimize their risk management strategies across the entire customer lifecycle.
In 2024, Taktile quadrupled its customer base and grew over 3.5x in ARR. Its customer base spans 24 markets, encompassing sophisticated fintech companies such as Mercury, Kueski, and Zilch, as well as some of the world's largest financial institutions, including Allianz and Rakuten Bank.
Taktile’s decision platform is already delivering hundreds of millions of risk decisions every month and the additional funds will be used to accelerate this momentum further as Taktile is equipping business teams with the necessary tools and controls to build transparent AI-powered risk decisioning.
In financial services and other regulated industries, the stakes are high, and every decision matters. Established institutions face intense pressure as AI-driven fintech startups rapidly innovate, challenging their market share and margins. However, many enterprises struggle to adopt AI at scale. The main hurdles? A shortage of highly skilled engineers to develop and maintain AI systems, plus the need for greater precision—since even the most advanced LLMs today can only handle specific aspects of complex problems, rather than providing fully reliable solutions.
Founded by CEO Maik Taro Wehmeyer, and CPTO Maximilian Eber, Taktile closes this gap by equipping risk teams and their engineering counterparts with a shared platform to build, manage and optimize complex AI-powered workflows and agents that are governed by rules and embedded into business logic. Transforming AI from just an experiment, to something that delivers genuine business value.
“From day one of our journey, we believed that millions of lives could be improved by enabling organizations to make optimal decisions for their customers. By keeping experienced risk experts in control, we make it possible for even the most regulated businesses in financial services to fully adopt AI into high-stakes workflows.”
Maik Taro Wehmeyer, CEO & Co-founder
Over the past 12 months, Taktile has helped its customer Zilch reduce service provider and usage costs by 50% by giving their risk team the tools to build, test, and optimize automated underwriting workflows themselves.
“Taktile’s platform has empowered our teams to take control of our automated underwriting processes, allowing us to build, test, and optimize decisions with unprecedented speed and independence,” said Chanuka Perera, Head of Credit Risk at Zilch. “This shift has not only streamlined our operations but has also resulted in significant cost savings, freeing up resources for further innovation.”
In addition Taktile has helped Zippi make its decision-making process more efficient by enabling 67% faster policy logic deployment, doubling experimentation across fraud, credit, and portfolio workflows, and ensuring real-time, scalable decision-making without performance bottlenecks. This has allowed Zippi to scale its operations more effectively and process significantly more applications with the same resources. The platform has also reduced Breakout Finance’s underwriting time by 95%, enabling their risk team to handle 3-5x more applications and scale rapidly.
Pieter Viljoen, CDO at Allianz Partners, said: “It was clear that we needed a partner who fully understood the nuances of decisioning in various use cases and industries, the challenges that come with off-the-shelf AI models, and who could provide the required infrastructure to deploy LLMs in mission-critical workflows. We met Taktile just at the right time.”
Published — Feb. 27, 2025
