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incident.io Raises $62M to Build AI Agents That Resolve Incidents With You

Founders of incident.io

QUICK TAKE

  • $62M Series B raised to build AI agents that resolve incidents in real time, bringing total funding to over $96M
  • Used by teams at Netflix, Linear, Ramp, and Etsy, and over 250,000 incidents managed to date
  • Founded in 2021 by ex-Monzo engineers, incident.io is fast becoming the default for modern incident management
  • AI agents that act like your best engineer, helping investigate, diagnose, and resolve incidents

PERSPECTIVE

By Carlos Gonzalez-Cadenas, Partner

AI has the magical ability to make everything easier – except when it doesn’t. A paradox of AI for software engineers is that it can help you ship code at lightning speed, but it can also produce much more complex and spectacular failures. As engineering teams accelerate development with AI assistance, they’re building systems where components interact in increasingly intricate ways, all while teams become more distributed across geographies and time zones. As Stephen Whitworth, incident.io's CEO, puts it: “We're staring at a world with vastly more software, but less context for any single person to grasp it all. That gap spells trouble: more incidents, trickier root causes, and outages that drag on longer.”

Part of what makes incident.io compelling for its customers is that they’re using AI’s strengths to fight AI’s weaknesses. Their platform deploys AI agents that operate like your best engineer during a crisis, standing shoulder-to-shoulder with teams to investigate, diagnose and fix in real-time. For world-class engineering teams at the likes of Netflix, Linear and Etsy, incident.io transforms how they respond when critical systems fail.

But what sets the team apart isn’t just their technical edge. More than anything, it’s their attention to the human element of the equation, their dedication to understanding how developers actually work. Founded by ex-Monzo engineers who built the tool they wished they’d had, incident.io meets developers exactly where they are – integrating seamlessly with Slack and Microsoft Teams, and with an interface so intuitive it requires no training, even at 2am during a crisis. They ship new features weekly, driven by feedback from their community, and nearly two thirds of their customers abandon legacy tools within a year.

Rather than simply minimising downtime, incident.io sees their service as turning moments of crisis into opportunities for building resilience, customer trust and company knowledge. In an AI-accelerated world, they’re proving that the right tools don’t just help manage complexity, but transform how organizations learn and grow through their most challenging moments.

THE DETAILS

incident.io, the end-to-end incident management platform trusted by elite engineering teams at Netflix, Linear, Ramp, and Etsy, has raised a $62 million Series B round to bring AI-powered incident response into the mainstream.

Founded in 2021 by ex-Monzo engineers, incident.io has already powered more than 250,000 incidents. As large language models (LLMs) accelerate software development, they’re also increasing the frequency and complexity of outages. incident.io is building AI agents that act like your best engineer—investigating issues, surfacing root causes, and even recommending or applying fixes in real time.

CEO Stephen Whitworth said: “The AI revolution is rewriting the rules of software, from how it’s built to how it breaks. We’ve built AI agents that stand shoulder-to-shoulder with you in the heat of an incident, analyzing, advising, and acting like your most dependable teammate.”

incident.io’s platform already automates critical, time-consuming tasks—from taking notes to writing postmortems. The company’s rapid growth reflects the urgency with which engineering teams are adopting AI-driven solutions to reduce downtime and reclaim precious dev time.

Over the past year, incident.io has expanded its product to cover the full incident lifecycle. That includes the launch of incident.io On-call, a modern alternative to legacy paging tools. Nearly two-thirds of the customer base has already migrated, with the shift accelerating in the wake of Atlassian’s decision to sunset Opsgenie.

With integrations into Slack, Microsoft Teams, GitHub, and Linear, and a weekly shipping cadence driven by customer feedback, incident.io has become the platform of choice for organizations looking to stay resilient in an AI-powered world.

The new funding will help scale engineering and go-to-market teams in London and San Francisco, with a focus on advancing autonomous incident response and expanding global reach.

In this post: incident.io

Published — April 10, 2025